Shipping & Returns

Kato USA, Inc. does not compete with retail hobby dealers. For this reason, all items sold from Kato USA direct are offered at full Suggested Retail Prices.

Items purchased on Kato USA's online store will be shipped via UPS (for domestic shipments) or USPS (for international shipments or in the event of specially noted orders, like parts or T-Shirts).

UK Customers please note: Due to changes in VAT collection rules, Kato USA will no longer be able to ship to individual customers in the UK starting January 1st, 2020. If you wish to purchase Kato products, we recommend you find a hobby store that can purchase on your behalf.

RETURN POLICY:

Items purchased from Kato USA direct can be returned ONLY if the item being returned is still unopened and in sellable condition. Special order items, such as Japanese and European import items or custom painted models may incur a "restocking fee" at the discretion of Kato USA staff. If you would like to return an item, please contact us first.